戴爾(Dell)，是一家總部位于美國得克薩斯州朗德羅克的世界五百強企業(yè)，由邁克爾·戴爾于1984年創(chuàng)立。戴爾以生產(chǎn)、設(shè)計、銷售家用以及辦公室電腦而聞名，不過它同時也涉足高端電腦市場，生產(chǎn)與銷售服務(wù)器、數(shù)據(jù)儲存設(shè)備、網(wǎng)絡(luò)設(shè)備等。
戴爾公司于1992年進(jìn)入《財富》雜志500家之列，戴爾因此成為其中最年輕的首席執(zhí)行官。
戴爾公司名列《財富》雜志500家的第48位。自1995年起，戴爾公司一直名列《財富》雜志評選的“最受仰慕的公司”，2001年排名第10位。2011年上升至第6位。
2013年2月6日，戴爾創(chuàng)始人、董事長兼首席執(zhí)行官邁克爾·戴爾(Michael Dell)將與全球技術(shù)投資公司銀湖(Silver Lake)合作收購戴爾。
面試題目
I.Choose one question and write down the trouble shooting steps in English (4-5 steps )
1.Customer report his computer cannot start after sudden power lost. How will you trouble shoot and find out the cause of the failure.
2.One computer was used normally last day, but today, the user cannot connect to internet via dial-up networking.
3.Customer complain the system send out great noise. What’s the detail action to identify the faulty part?
4.My computer was suddenly disconnected from LAN, how to trouble shoot?
5.My computer was hung up. After reboot, only one cursor blinked on the upper-left corner. How to fix this problem.
II. Reading and translation:
Passage 1.
Customer called in and reported the battery weren’t charging, System LED indicator was in yellow.
1.Suggested customer remove the battery from the battery bay by sliding the latch at the bottom of Notebook. Checked the battery power level by pressing the check button on the battery. It indicated no power.
Different kinds of computers use different methods, or protocols, to communicate with each other. Macintosh computers use the AppleTalk protocol.Macintosh as well as PCs can use TCP/IP to share information on the Internet.Some PCs require a Network Operatomer provide the DSN number from the fail battery. CN-05H980-69502-21U-01GB.
Informed customer that we would send a replaced battery to her.
Passage 2.
Customer bought a Notebook 20 day ago, then discovered that when she adjusted the Brightness of the LCD, the LCD would turn to very dim. She must reboot the Notebook few times before the LCD might display normally.
1.Suggested her try gently apply pressure above the keyboard near the LEDS and power button.
2.Suggested her swivel the LCD back and forth and lightly tap the plastic back of LCD.
3.Suggested her gently apply pressure on the bezel surrounding the screen. the problem persisted, after these testing.
4.Requested customer to update BIOS and alter the LCD Brightness control setting in the BIOS. After checking BIOS the problem persisted.
I told customer we would have engineer onsite replace the LCD Panel.
Computer communications
Different kinds of computers use different methods, or protocols, to communicate with each other. Macintosh computers use the AppleTalk protocol.Macintosh as well as PCs can use TCP/IP to share information on the Internet.Some PCs require a Network Operating System (NOS) to communicate. For example, Novell Netware is a popular NOS with PC users.