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商務(wù)談判中的閑聊小技巧
商務(wù)談判中的閑聊其實(shí)是非常重要的，因?yàn)殚e聊是和客戶拉近關(guān)系的第一步，也是建立長(zhǎng)期緊密合作的前提。但商務(wù)談判中的閑聊又不同于其他類型的閑聊，有很多話題是不能涉及的。如果你在這方面不知如何入手，那么請(qǐng)看看以下的話題。
In our personal and business lives we often have to engage in small talk with people. Small talk is important for a number of reasons. According to Patricia Napier-Fitzpatrick, it’s the first step to connecting with people and forging lasting and meaningful relationships. It is an easy way to get to know someone, create a positive first impression and gain self-confidence.(Source: The Etiquette School of New York)
Many of my clients ask me to help them work on their small talk skills in their courses. Whilst very capable of holding and maintaining a conversation related to their jobs, many English Language learners find it more challenging to engage in small talk. The main reason they give is that they lack the necessary vocabulary on a range of topics and the expressions to start those conversations. It’s much easier to get straight down to business.
I found this excellent image prepared by St George International and felt impelled to share it with you here. It gives some useful expressions that you can take away and use the next time you find yourself engaging in small talk.
If you cannot read these expressions, here they are.
Business Small Talk: Travel旅行
How’s your hotel?
你住的賓館還行嗎?
Great location & a comfortable bed – that’s all you need, isn’t it?
只要地理位置好，再加上一張很舒服的床，這就夠了，你說(shuō)呢?
Is this your first visit here?
你是第一次來(lái)這兒?jiǎn)?
No, I’ve been here before on business. It’s a great city.
不是第一次，我之前來(lái)這兒出過(guò)差。挺不錯(cuò)的城市。
Will you have time for some sightseeing?
你有時(shí)間觀光游覽嗎?
No, I’m afraid not. I’ve got to run to the airport right after the meeting.
恐怕時(shí)間不夠了。會(huì)議完了后我得馬上趕去機(jī)場(chǎng)。
What do you think of the food here?
這兒的食物合你胃口嗎?
Not too bad. There’s a great little restaurant near my hotel.
還不賴。賓館附近有一家小館子很不錯(cuò)。
Business Small Talk : Leisure/Sport休閑/運(yùn)動(dòng)
Do you do any sport in your free time?
你空閑時(shí)間會(huì)做些運(yùn)動(dòng)嗎?
Yes, I go to the gym and I do a bit of jogging, but only to keep fit. How about you?
我會(huì)去健身房或者是慢跑一下，為了保持健康而已。你呢?
Do you think that a team from (country) will win the Champion’s League this year?
你覺(jué)得今年的冠軍聯(lián)賽哪個(gè)隊(duì)(國(guó)家)會(huì)贏?
To be honest, I’m not much of a football fan. I play tennis.
老實(shí)說(shuō)，我不怎么關(guān)注足球的。我比較愛(ài)打網(wǎng)球。
What’s the biggest sport in (country) apart from football?
除了足球外，哪種運(yùn)動(dòng)(在你的國(guó)家)最受歡迎?
Well, lots of people are into cycling and basketball is really popular, too.
很多人喜歡騎自行車，另外，籃球也很流行。
Business Small Talk: Weather天氣
How was the weather in (city) when you left?
你走的時(shí)候，(你的城市)那邊天氣怎么樣?
A bit sunnier/colder than here, I’m afraid.
恐怕比這邊要熱/冷一點(diǎn)。
It’s a bit warm/cold for this time of year, isn’t it?
這個(gè)季節(jié)不該這么熱/冷的，你覺(jué)得呢?
Yes, it’s fantastic/terrible.
沒(méi)錯(cuò)，太奇怪/討厭了。
Is it true that it always rains in the UK?
英國(guó)真的經(jīng)常下雨嗎?
Well, not exactly, but maybe there’s a little bit of truth in that.
這個(gè)嘛，不全對(duì)，當(dāng)然也不全是謠傳。
Business Small Talk: Social and Political Issues社會(huì)/政治
Is unemployment a big problem in (country)?
(你們國(guó)家)失業(yè)情況嚴(yán)重嗎?
Well, it is an issue, but it’s not as bad as a few years ago.
這確實(shí)是個(gè)問(wèn)題，但已經(jīng)比幾年前好多了。
Is your government doing anything to encourage business?
你們政府會(huì)采取一些行動(dòng)來(lái)鼓勵(lì)創(chuàng)業(yè)嗎?
It tries to help small businesses with tax breaks, but it could do a lot more. What’s the situation here?
政府會(huì)通過(guò)減免稅收來(lái)鼓勵(lì)小型企業(yè)，但其實(shí)還有很多其他措施可以做的。這邊呢?
Alcohol causes a lot of problems here. Is it the same in (country)?
在我們這兒酗酒引起了很多問(wèn)題，你們那邊(國(guó)家)也一樣嗎?
Yes, it’s getting worse. But I think it’s a problem in most places, isn’t it?
我們那兒也一樣，而且越來(lái)越嚴(yán)重了。其實(shí)大多數(shù)地方都有這個(gè)問(wèn)題，你覺(jué)得呢?
Can you think of other responses to the above questions? What other topics would you include in small talk?
Topics You Should Never Mention:
Salary薪水
Racism種族問(wèn)題
Sex性
Terrorism恐怖主義
Death死亡
Family家庭
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