商務(wù)英語(yǔ)質(zhì)量問(wèn)題投訴口語(yǔ)

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　　我有質(zhì)量問(wèn)題要投訴 i have got a complaint about the quality

　　1.商務(wù)建議

　　為了維護(hù)自己的正當(dāng)權(quán)益，你必須要熟悉各種形式的投訴，如質(zhì)量問(wèn)題、短重問(wèn)題、包裝問(wèn)題等。而能否妥善的`處理顧客的投訴，則是考量你的公關(guān)能力和應(yīng)變能力的最直接有效的途徑。好的，現(xiàn)在讓我們從i am afraid i have got a complaint about the quality.(我恐怕有個(gè)質(zhì)量問(wèn)題要投訴)開(kāi)始。

　　2.商務(wù)英語(yǔ)情景對(duì)話(huà)

　　a:he percentage of defects in the consignment you sent to us was much too high .we have lost money because of it.

　　你們送來(lái)的這批貨，瑕疵品的比例高的離譫，使我們虧損了不少錢(qián)。defect欠缺、缺點(diǎn)

　　b:we know that the problem was caused by us, we would like to agree on an out-of-court settlement.

　　我們清楚這個(gè)問(wèn)題是我們?cè)斐傻�，我們�(cè)敢馑较潞徒狻?/p>

　　a:we also want to settle this problem as fast as possible.

　　我們也想盡快解決問(wèn)題。

　　b:we accept the claim, and want to know what you want us to do.

　　我們同意理賠，也想了解貴公司希望我們?nèi)绾巫觥?/p>

　　a:you can make amends for the losses by replacing all the defective products.

　　你們應(yīng)該更換所有的瑕疵品。replace更換

　　b:that sounds ok. one of my people will go to your office tomorrow to talk about what replacements are needed.

　　可以做到!明天我們會(huì)派人到貴公司洽談?chuàng)Q貨事宜。

　　3.商務(wù)英語(yǔ)核心句型

　　this shipment was not up to your own standard.

　　這批貨沒(méi)有達(dá)到你們自己的標(biāo)準(zhǔn)。

　　we feel that there were too many defective items.

　　我們覺(jué)得次品太多了。

　　our customers complain that the goods are much inferior in quality to that of your samples.

　　我們客戶(hù)抱怨貨物的質(zhì)量遠(yuǎn)遠(yuǎn)低于樣品。

　　4.商務(wù)英語(yǔ)情景詞匯

　　standard type 標(biāo)準(zhǔn)

　　specifications 規(guī)格

　　duplicate sample 復(fù)樣

　　assortment 花色

　　catalogue 商品目錄

　　counter sample 對(duì)等樣品

　　make efforts to 努力