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英語(yǔ)郵件溝通技巧
Email is a daily part of the office life.
電子郵件是日常辦公室生活的一部分。
Everybody and every company uses email as a way to communicate quickly.
每個(gè)人以及每個(gè)公司都將電子郵件視為能夠快速溝通交流的一種方法。
This article will cover all aspects of using the email.
這篇文章將涵蓋如何使用電子郵件的所有方面。
Asking for email address,requesting information through email, sending attachments, email problems, reply versus reply all, and other General email sentences.
詢問電子郵件地址、通過郵件索要信息、通過電子郵件發(fā)附件、電子郵件中產(chǎn)生的問題、回復(fù)和完全回復(fù)以及其他通用的電子郵件句型。
一、第一類句型：詢問電子郵件地址
當(dāng)郵件地址里面出現(xiàn)一些標(biāo)點(diǎn)符號(hào)的時(shí)候要知道他們?cè)趺醋x哦!
Asking for Email Address
詢問電子郵件地址
-"Can I have your email address?"
-"What is your email address?"
-"Do you have an email account?"
-"My email address is someone at hotmail dot com
(someone@hot mail.com)."
-"Do you have his email address?"
-"What was her email address again?"
P.S：
'/'-forward slash(左斜線) '\'-back slash (右斜線)
'—'-hyphen(連字符) '_'-underscore(下劃線)
二、第二類句型：通過郵件索要信息
Requesting information through email
通過電子郵件索要信息
-"Can you send it to my email address?"
-"You can send it to me through email?"
-"Can you email it to me?"
-"Can I email it to you?"
-"Can I send you the information through email?"
注意：當(dāng)你不知道是不是郵箱地址拼寫正確，或者確認(rèn)對(duì)方是否有收到你的郵件的時(shí)候。下面這些句型應(yīng)該是你所需要的。
-"Can I verify your email address? The address I have on file appears to be incorrect."
-"I am unable to email it to you.Can you tell me your email address again?"
-"I am getting a mail saying it is undeliverable I might have misspelled it.Can I double check your email address?"
-"The email address I sent it to was someone@hotmail.com.Is this correct?"
-"I sent the email to someone@hotmail.com.Didn't you get it?"
-"That's the wrong email address.My email address is someone@hotmail.net."
-"Oh...I see the problem.My email address is some1@hotmail.com"
詞匯講解：
Verify = check on sth, you want to make sure sth is correct.
Undeliverable 發(fā)送失敗
Misspelled = 拼寫錯(cuò)誤(過去式)
Double check = check again
三、第三類句型：通過電子郵件發(fā)附件
工作中總會(huì)有需要通過郵件傳輸文件的時(shí)候，在傳送附件時(shí)候，有哪些常用句型?
Sending attachments through email
通過電子郵件發(fā)送附件
-"I can send you the document through email."
-"I'll send youthe images to your email account."
-"Can I send the documents to your email?"
-"Can I email you the files."
-"Can I email the files to you?"
注意：傳輸文件格式有問題的時(shí)候，你可能會(huì)用到下面這幾句話;extension 在這里的意思是文件的后綴。
-"I received your email,but I didn't receive the attachments."
-"My company prevents many types of attachments.Can you send a text file instead?"
-"Before you send the document,change the extension .doc to .txt and then send it.When I receive it,I will change it back to .doc before I open it"
-"Hi Mary I sent you an email with my proposal as an attachment Did you receive it?"
注意：當(dāng)文件超出大小的時(shí)候，你可能用到下面這幾句話。
-"The file is too large to send through email."
-"My email account will only allow sending attachments that are 1 MB or smaller"
-"My email account will only allow me to receive attachments that are 2 MB or smaller."
四、第四類句型：當(dāng)你發(fā)郵件出現(xiàn)了一些問題
Email Problems
電子郵件問題
注意：當(dāng)你的電子郵件收件箱滿了的時(shí)候，這些句子可能就會(huì)有用哦!
-"My email is getting full. I better delete some old mail."
-"I better save my emails to my hard drive so I can make some room in my inbox."
-"How do I request more storage space for my email account?I am constantly running out of space."
-"You're running out of email space too? I have the same problem at least once a month."
-"I hate getting the mail that I am running low on space."
詞匯講解：
make some room 騰出一點(diǎn)空間
storage space 存儲(chǔ)空間
running out of sapce 就是說快沒有存儲(chǔ)空間存郵件啦~~
-"I just started my job so I haven't received my email address yet."
-"My email account hasn,t been created yet. They said I should receive it tomorrow."
-"I haven't received any emails in the last four hours. I think the server is down or something."
-"I think the exchange server is down.Is down. Is somebody taking a look at this problem?"
-"I can't send anything right now. Is anybody else having a problem with their email?"
注意：當(dāng)你的工作郵箱賬號(hào)壞掉的時(shí)候，這些句子可以幫助你表達(dá)!
-"It could be a network problem, but my email account is not
working."
-"I can't access my email right now. I think the server is down."
-"Who should we contact if we are having email problems?"
-"I keep getting junk mail in my work account.How did they get this email address?"
-"How do I prevent junk mail?"
詞匯講解：
server 服務(wù)器
junk mail 垃圾郵件
五、第五類句型：回復(fù)和全部回復(fù)
Reply and Reply All
回復(fù)和全部回復(fù)
-"I sent out a mail to the whole group. I requested that they little'r'me with their ideas."
-"When I receive a mail sent out to multiple people,I keep forgetting to send to all."
-"Start a mail thread on your idea . I think everyone should get in on this discussion."
-"Do you want me to start a mail thread for this?"
注意：
When you reply all, it goes out to everyone on the To line (收件人)and the CC line(抄送).
Can you copy me on that email you're going to send?
發(fā)郵件的時(shí)候如果需要抄送某人，你可以說"I CC'd you".(我已經(jīng)抄送你了哦!)在這里CC stands for Carbon Copy
六、第六類句型：轉(zhuǎn)發(fā)郵件
Forwarding Mail
轉(zhuǎn)發(fā)郵件
-"I can't find the mail about our next project. Can you forward the mail to me?"
-"I got a useful email on productivity. I think I will forward it to our team."
-"I'll forward you the mail I got from the manager."
-"I received a mail from the marketing manager.I don't know what she is asking for.Can I forward the mail to you?"
-"One of our clients is asking for more data on the BB project. Who should l forward this mail to?"
注意：當(dāng)你要求或者告訴別人你會(huì)轉(zhuǎn)發(fā)郵件給對(duì)方時(shí)，這些句型你可能會(huì)用的上哦!
-"My work email is currently down. Can you send it to my personal email address? lt is someone@hotmail.com."
-"I'm having problems with my work email account. Can you send it to someone@hotmail.com instead?"
-"I'm having problems sending you an email to this account. Is there another email account you have that I can try?"
-"Our exchange serveris down for the next thirty minutes. lf this is urgent, you can send me an email to my personal account. lt is someone@hotmail.com."
七、第七類句型：自動(dòng)回復(fù)
Auto Reply
自動(dòng)回復(fù)
-"I will be vacation until June 4th. I will be on email occasionally, but if you have an emergency, you can reach me at 555-555-5555.For information on financial reports, contact Suzy Mona.For information on quarterly earnings,contact Jim Beam.For other urgent matters, contact Billy McGale."
注意：當(dāng)你請(qǐng)假的時(shí)候，不能及時(shí)處理郵件，這個(gè)時(shí)候就需要設(shè)置自動(dòng)回復(fù)郵件啦!上面這段也許會(huì)對(duì)有所用處哦!
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