電郵的14條不成文規(guī)定

　　Keep every email as short as you can; it saves you time and, more importantly, respects the recipient's time.

　　電郵要盡可能簡短。既可以幫你省時間，更重要的是，也尊重了收信人的時間。

　　The faster you respond, the shorter your response is allowed to be.

　　回復越快，內容應越簡短。

　　Always include one line of context if the recipient isn't expecting this email.

　　若收信人事先不知你要發(fā)這封郵件，記得先加一句介紹。不管你與收信人首次聯(lián)絡還是經常共事，這一點都十分重要。

　　Put your "ask" or "action items" first in the email, not last, and make them explicit. It should be immediately clear to the recipient what you want.

　　把“問題”和“任務項”明確地寫在開頭，而不是最后。這樣一來收信人一下子就能明白你的訴求。

　　If there is a deadline, say so. If the request is not urgent, say so.

　　若有截止期限，請說明;若要求并不緊急，也請說明。

　　If you don't need a response and an email is FYI only, say so.

　　若郵件無需回復，僅供參考，請說明。

　　Make any questions as specific as possible. "What do you think about the proposal?" is not a good question. "Can we go ahead with the vendor’s proposal of $20,000 by Friday?" is better.

　　所有問題請盡可能準確描述。“你覺得這個提案怎么樣”不夠準確，更好一點的版本是“我們能接受賣方提出的兩萬美元的提案嗎?”

　　Use bullets or numbered lists when possible. These are easier to skim than blocks of text.

　　多用黑點或數(shù)字來編號。這樣比大段文字更易速讀。

　　When something is really important, bold it.Do not overuse bold in your emails.Use legible fonts.

　　重要事項請加粗。不要事事都加粗。使用清晰易讀字體。

　　If you receive an ask from someone else but can’t respond right away, answer letting him or her know when you'll get to it. This will save you check-in emails and help the other person plan.

　　若不能立即回復，應回復發(fā)件人一有進展會立即知會他/她，以免反復收到追問郵件，同時讓對方心里有數(shù)，不必白等。

　　Always CC the minimum number of people necessary to get the job done. The more people on the email chain, the lower the feeling of responsibility to answer.

　　僅抄送必要的人。收到郵件的人越多，回復該郵件的必要性就越低。

　　Use “Reply All” only when truly needed. No one likes that person who clogs the whole department's inbox.

　　不必要時別點“回復所有人”。誰也不喜歡喜歡給全部門收件箱添累贅的人。

　　Don't hijack a thread on one topic to discuss another topic. Start a new email thread instead, with the relevant subject line and recipients.

　　若想更改話題，請重開一封郵件�？梢栽偌由舷嚓P主題和收件人。

　　If you are emailing for business purposes, have your contact information and title in the footer. The simpler, the better.

　　若因工作或生意需要發(fā)電郵，記得在頁腳處加上聯(lián)系方式和頭銜。當然，越簡短越好。

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