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外貿(mào)英語口語實(shí)戰(zhàn)：退貨
外貿(mào)行業(yè)動(dòng)態(tài)【外貿(mào)英語口語實(shí)戰(zhàn)】系列包含了商務(wù)生活、商業(yè)服務(wù)、商務(wù)往來、友好交往、商業(yè)實(shí)務(wù)、商業(yè)的衍生環(huán)節(jié)等內(nèi)容。其中的【商業(yè)實(shí)務(wù)】模塊尤其值得關(guān)注，內(nèi)容覆蓋整個(gè)外貿(mào)流程，從“詢盤→報(bào)盤→還盤→價(jià)格磋商→定購→付款方式→折扣和定金→簽訂合同—>交貨→包裝→物流→商品檢驗(yàn)→退貨→索賠”，非常實(shí)用。
關(guān)于【商業(yè)實(shí)務(wù)】 我們已經(jīng)推出了【詢盤】→【報(bào)盤】→【還盤】→【價(jià)格磋商】→【定購】→【付款方式】→【折扣和定金】→【簽訂合同】→【交貨】→【包裝】→【物流】→【商品檢驗(yàn)】十二大環(huán)節(jié)，本期將進(jìn)入第十三個(gè)話題【退貨】。
先積累一些本話題中常用的詞匯和句型。
Words and Phrases
1.quality 質(zhì)量;品質(zhì)
2.qualitative 質(zhì)量的
3.qualitatively 在質(zhì)量上
4.quality clause 品質(zhì)條款
5.quality certificate 品質(zhì)證明書
6.quality of export and import commodities 進(jìn)出口商品質(zhì)量
7.good merchantable quality 全銷質(zhì)量
8.to be in conformity with 與……一致
9.correspond 符合
10.smash 打碎
11.transferor 轉(zhuǎn)讓者
12.transferee 受讓者
13.valid 有效的
Useful Sentences
1.We very much regret to inform you that several cases of the educational instruments we received from you were found badly damaged after arrival at our end.
2.We regret very much that you shipped bulk goods not corresponding in quality with the sample.You have invited trouble for both yourself and us.
3.Our goods for 200 sets of machines arrived yesterday.We found that the quantity was wrong,it was short for 7 sets.
4.On unwrapping the cases,we found the goods partly soaked by rain.開箱后，我們發(fā)現(xiàn)部分貨物因遭雨淋而浸濕。
5.We found half the goods broken(smashed,torn,beyond repair,unusable,unusable and damaged).我們發(fā)現(xiàn)貨物半數(shù)破碎(打碎、扯破、無法修理、不能用、無法銷售、受損)。
6.This is not the first time that we have hadto complain of shipment delays to you.If you fail to ship the goods before the extended shipment date this time,you will lose probably one third of the business you usually receive from us,since our order is from one of our most important customers.
7.The transferee must see to it that the quality of the product is maintained.接受轉(zhuǎn)讓一方要負(fù)責(zé)保持產(chǎn)品的質(zhì)量。
8.Our Certificate of Quality is made valid by means of the official seal.
9.From our previous transactions you realize that this sort of problem is quite unusual.
10.We are sorry to learn that you are not satisfied with the quality of the goods supplied for your order No.234.
11.We shall be pleased to make the necessary repairs and return it to you infirst-class operating condition.我方將樂意對機(jī)器作必要的修理，使它在最好的動(dòng)作情況下還你方。
12.We are prepared to make you a reasonable compensation but not the amount you’ve claimed,because we can not see why the loss should be 50% more than the actual value of the goods.Please reconsider the matter.
13.They are fully qualified to pass opinions on the quality of this merchandise.他們完全有資格對這種產(chǎn)品的質(zhì)量發(fā)表意見。
14.They complained that there is color deviation between the products and the sample,but such color deviation is normal and permissible,therefore,the claim was turned down.他們抱怨產(chǎn)品與樣品有色差，但這種色差是正常的和允許的，因此我方拒絕索賠。
15.We are not supposed to be held responsible for the delay in delivery as there is no breach of contract on our side.Your claim is hardly reasonable.我方并無違約行為，也不承擔(dān)任何交貨延誤的責(zé)任。貴方的索賠要求不近乎情理。
16.The goods you have delivered can only last one month.
17.The quality of these goods is not satisfactory.We are prepared to accept the goods if you will reduce the priceby 20%.
18.We regret to learn that case No.17 didn’tcontain the goods you ordered.
19.Please return at our expense the goods you have received.請將所收貨物退回，運(yùn)費(fèi)由我方支付。
20.I really must insist,therefore,that you refund at least 10% of our money.
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