職場犯錯不是世界末日：如何應對工作中的失誤

　　We all make mistakes. It’s part of being human. But when we mess up at work, we have much more at stake. If we make mistakes in our personal lives, we can cope by working through it with the people closest to us. But if we make a mistake at work, we often jeopardize our professional reputation. And your professional reputation is essentially the foundation upon which your personal brand rests. So what do you do if you messed up big-time at work? Here are a few tips for bouncing back quickly:

　　人非圣賢，孰能無過。但是如果我們在職場中犯錯，付出的代價就要大得多。如果我們在個人生活中犯錯，只要和我們最親近的人好商好量就能解決問題。但是如果我們在職場中犯錯，那么我們的職場聲譽就會受到威脅，而職場聲譽對于職場人的個人品牌來說至關重要。那么，要是你在重要的工作中失誤了怎么辦?以下一些方法可以幫你快速恢復：

　　1.Step back and breathe. This first step is essential. It can be easy to get worked up over our own failings, but we can’t internalize self-hate when we make mistakes. Before taking action, assess the situation and take a moment to clear your head. Even if the problem is big, being overly stressed or anxious impedes your ability to think clearly and bounce back quickly.

　　1.退一步深呼吸。這是第一步，也是非常重要的一步。工作失誤的時候，我們往往會灰心自責，但我們不能讓這種自我厭惡的情緒彌漫開來。在采取行動之前，評估一下局勢，花點時間理清思緒。即使真的犯了大錯，壓力過大或者過于焦躁也會影響我們思考問題的能力和恢復的速度。

　　2.Own up to it. Hiding your professional mistakes may seem like a good idea, but it can lead to more problems in the future. If you’ve messed up at work, address the situation immediately. Don’t mask it or sugarcoat it, either. Let your boss, manager, or co-worker know what happened as soon as possible to work on a solution.

　　2.承認錯誤。掩飾問題看起來似乎是個不錯的辦法，但卻會在今后產生更多的問題。如果你在工作中搞砸了，馬上認清形勢。不要掩飾或美化問題。盡快告知你的老板、經理、同事，讓大家一起想辦法來解決問題。

　　3.Avoid misplaced blame. Put aside any urges to place blame on others where it isn’t due. This will only worsen your situation, and can lead others to distrust you in the future. Repeat step number one to clear your head before jumping to place blame on someone else.

　　3.不要將責任推給別人。把推卸責任的'想法扔一邊吧，這只會讓你的情況更糟，而且會讓別人在今后的工作中無法信任你。在責怪別人之前，請重復第一步，理清思緒。

　　4.Be timely. Don’t let your mistakes simmer or they’ll only get worse with time. Own up to your mistakes sooner rather than later if you want continued trust from your higher-ups and fellow employees.

　　4.及時讓相關人知曉。別讓問題發(fā)酵，隨著時間的推移，問題只會更嚴重。如果你想繼續(xù)得到領導和同事的信任，那就在工作失誤后盡快告知相關人員。

　　5.Apologize. Try saying something like, “I’m sorry this happened. I accept responsibility for it, but I may need help to create a fix. Can we talk about this over a meeting?” You don’t have to be overly apologetic, but a quick recognition of your failing can help to propel you forward and show you value your work, even when you mess up.

　　5.道歉。你可以這樣說，“我很抱歉發(fā)生了這樣的事情。我愿意承擔責任�，F在我需要各位的幫忙來解決問題。我們能不能一起來討論下解決辦法?”你不需要過于自責，但是要迅速承認錯誤，這樣做有助于你繼續(xù)向前，而且可以顯示出你對工作的重視，即使你在工作中有所失誤。

　　6.Offer a fix. Healing work mistakes means being proactive about coming up with a solution. Offer a few solutions to your boss, manager, or co-worker, but be open to their feedback, too. If you’ve gotten yourself into a mess, you may need help to get out of it.

　　6.提供一個補救方案。所謂補救，就是要積極面對問題。你可以向老板、經理、同事提供幾個解決方案，同時也要接受他們的反饋意見。如果你已經一團糟了，你就更需要大家的幫助了。

　　Work mistakes aren’t the end of the world. Still, healing mistakes does require action on your part. Taking small steps toward healing by showing openness and commitment to your job can help you to recover sooner rather than later.

　　職場中犯錯并不是世界末日。問題的解決還是需要你來出力。通過實際行動一點點來彌補職場失誤帶來的負面效應可以顯示出你的開放性和對工作的重視，這會幫助你盡快從工作失誤中恢復過來。

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